TOWN VOLUNTEER FAQ

 

How many hours do I have to volunteer for?

Generally we ask of our volunteers to complete 2 x 5 hour shifts in exchange for a ticket to the event, this includes camping.

 

Do I need to provide my own tent?

Yes, you need to bring your own camping equipment, which includes bedding, to keep yourselves comfortable during the event.

 

Is there a volunteer camping area?

Yes, volunteers are to camp in the allocated crew camping area. Unless you are camping in the same tent as someone who has purchased land in one of the other suburbs.

 

What about my ticket?

Once you have been confirmed and you have completed the Volunteer Agreement you are locked in to a volunteer position. Volunteers may only enter the site on a specialty issued volunteer ticket. Your ticket will be sent to you prior to the event.

 

What if I’ve already purchased a ticket to the festival?

Please identify yourself to the volunteer coordinator and they will assist in working out the process.

 

When do I find out if I have been accepted as a volunteer?

Confirmations will start from Friday the 16th of March.

Applications will stay open until all positions have been filled.

 

When do I find out what role and shift times I have been allocated?

Roster release takes place from Wednesday the 18th of April, ongoing until all positions have been filled. All position descriptions and arrival procedures will be made available at this time.
Please note: your availability as nominated on your application form will be taken into consideration when allocating you shifts. If you have any concerns or changes to your availability please email the volunteer coordinator.

 

Do I have to be onsite at a specific time as a volunteer?

The short answer is no. Your allocated shifts will take into consideration your provided availability given in your application form.

It is advised you aim to be onsite a minimum 2 hours prior to your initial start time so that you can clear the front gate, park your vehicle and set up camp.

You may arrive any time during the event, and if your first shift starts prior to gates opening your coordinator will advise how this affects you.

Can I arrive early if I volunteer?

There are limited opportunities to volunteer before and after the event. In the case you are assigned shifts outside of the festival’s official opening and closing you will be issued early entry. This does not include any friends you may be travelling with that are not volunteering.

 

Do I have a uniform?

According to your nominated role you will be given a character and suggested “costume” to fulfil your role.
You will be provided appropriate PPE which is to be worn during then returned at the end of your shift. Closed-toe shoes are mandatory. Be practical and sensible when packing for the festival. Look ahead at the forecast, bring warm things, layered things, water-proof things, sun-smart things, things with lights, a torch, snacks, water bottle etc.

Will I be fed as a volunteer?
Event volunteers are exchanging their time for their ticket. Meals are not included in this exchange.

 

What makes a good volunteer?

We love volunteers that are accountable, communicative, fun and easy-going and who love working as a team!

 

What is the Volunteer Agreement?

The volunteer agreement outlines the engagement and expectation on you, as a confirmed participant. We utilize a payment gateway that securely stores your details which are held until successful completion of your allocated shifts. A nominal, non-refundable fee is processed so that we have your details and in the unlikely event you do not complete your shifts, or break the terms & conditions of the event, or the contract, you will be charged the full price of an event ticket plus a $100 administrative fee.

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